Grupo QATA · After-sales and facility management
Incidents and after-sales work organized in one platform
A SaaS platform for recording tickets, coordinating incidents, informing customers, and tracking every service request.
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Case summary
What did Wallpay build for Grupo QATA?
Wallpay built a public portal, customer and administration panels, notifications, supplier management, and reports around one shared workflow.
- Sector
- After-sales and facility management
- Objective
- Centralize the full incident lifecycle and provide visibility according to each user role.
- Visible scope
- Public tickets, Customer portal, Notifications, Supplier management, Reports.
The challenge
What needed to change.
Incidents were handled across messages, paper, and manual follow-ups, leaving limited traceability for teams and customers.
The objective
What the system needed to enable.
Centralize the full incident lifecycle and provide visibility according to each user role.
The solution
An experience designed around the workflow.
Wallpay built a public portal, customer and administration panels, notifications, supplier management, and reports around one shared workflow.
- 01
Incident is submitted
- 02
Team classifies it
- 03
Service is coordinated
- 04
Customer tracks progress
Product gallery
The product through its main modules.
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Capabilities
What the product brings together.
- Public tickets
- Customer portal
- Notifications
- Supplier management
- Reports
Technical foundation
Technology after business value.
- Web SaaS
- Role-based access
- Database
- Notifications
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